Pezscales Privacy Policy

We built Pezscales to be privacy‑first. This page explains, in clear language, what data we collect, the software we use to run our SaaS product, and how we keep your information safe, private, and never sold to third parties.

Last updated: 05 January 2026

Short on time? Start with the commitments below for a human‑readable summary.

At-a-glance commitments

No selling data. Ever.

We do not sell, rent, or trade your personal information with third parties for their marketing or advertising purposes.

Responsible SaaS stack

We carefully select infrastructure, analytics, and support tools that respect user privacy and use them only to operate and improve Pezscales.

You stay in control

You can access, correct, export, or delete your data, and you can control most tracking preferences through your browser or within Pezscales.

This Privacy Policy describes the policies and procedures of PezScales regarding the collection, use, and disclosure of your information when you respond to our advertisements. It outlines your privacy rights and the legal protections afforded to you. We utilize your Personal Data to contact and support you, as well as to provide and enhance our Service. By engaging with our Service, you agree to the collection and use of information in accordance with this policy.

Mobile Communication Policy

PezScales values your privacy and is committed to protecting your personal information. When you provide your mobile number, you consent to receive SMS messages related to our services. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-Out Instructions: You can opt out of receiving SMS messages from PezScales at any time by replying STOP to any message you receive.

Support: If you require assistance with our SMS communications, you can text HELP for more information.

1. Who we are

Pezscales is a SaaS platform that helps businesses measure, analyze, and report on their product and growth metrics. When we say “we”, “our”, or “us”, we are referring to the Pezscales team as the controller of your personal information for the purposes described in this policy.

2. The software and infrastructure we use

Pezscales runs on a modern cloud stack. We only use third‑party software where it is necessary to operate the service, provide customer support, or understand product usage at an aggregate level. Typical categories include:

  • Hosting and databases (e.g., cloud infrastructure providers) to store and process your account data securely.
  • Email delivery services to send account‑related notifications, security alerts, and product updates you opt into.
  • Analytics tools configured to use privacy‑respecting settings to help us understand how features are used and to improve product quality.
  • Customer support and ticketing tools to respond to your questions and requests.

These providers act as processors on our behalf and are only allowed to process your data according to our instructions and this policy.

3. What data we collect

The information we collect depends on how you use Pezscales. In general, we collect:

  • Account information such as your name, email address, company name, role, and password (stored using industry‑standard hashing).
  • Billing information such as billing contact details and partial payment information handled by our PCI‑compliant payment processor.
  • Product usage data such as feature usage, clicks, and basic device information (browser type, operating system, approximate region) to help us improve the product.
  • Content you provide such as metrics, configuration data, integrations, feedback, and support requests.

4. How we use your data

We process your personal data only for specific, legitimate purposes, including:

  • Providing, maintaining, and improving the Pezscales service.
  • Authenticating you and securing your account.
  • Troubleshooting issues and providing customer support.
  • Sending important service‑related messages (such as security notices and critical updates).
  • Sending product updates and educational content where permitted, with the option to opt out at any time.
  • Analyzing aggregated usage patterns to build a better, more reliable product.

5. How we do not use your data

Equally important is how we do not use your personal information:

  • We do not sell your personal data to any third party.
  • We do not share your data with third parties for their independent advertising or marketing.
  • We do not use your customers’ data (data you bring into Pezscales) for our own marketing or profiling.
  • We do not allow any vendor to process your data for purposes unrelated to providing their service to us.

6. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our application is used. Where possible, we avoid using third‑party trackers and configure analytics to minimize data collection.

You can control cookies through your browser settings and, in some regions, through consent banners or in‑product preferences where required by law.

7. Data retention

We keep your data for as long as you have an active account or as needed to provide you with Pezscales. After you close your account, we delete or anonymize your data within a reasonable period, except where we are required to keep certain information for legal, tax, or compliance purposes.

8. Your rights and choices

Depending on your location and applicable laws, you may have rights over your personal information, including the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your data, subject to legal obligations.
  • Object to or restrict certain types of processing.
  • Export your data in a portable format where technically feasible.
  • Withdraw consent where processing is based on your consent.

To exercise these rights, contact us using the details in the “How to contact us” section below. We may need to verify your identity before responding to your request.

9. Data security

We take security seriously and use technical and organizational measures designed to protect your information, including encryption in transit, access controls, secure development practices, and regular monitoring of our infrastructure and vendors.

10. International transfers

Because we use global cloud infrastructure and service providers, your data may be transferred and processed in countries other than your own. When we transfer personal data internationally, we use appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) where required by law.

11. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our product, legal requirements, or privacy practices. When we make material changes, we will notify you through the app, by email, or by updating the “Last updated” date at the top of this page.

12. How to contact us

If you have questions about this policy, how we handle data, or if you want to exercise your privacy rights, you can reach us at:

Email: [email protected]
Subject line: “Privacy request – Pezscales”

We aim to respond to all privacy‑related inquiries within a reasonable timeframe and in accordance with applicable data protection laws.

Privacy questions, answered

If you are evaluating Pezscales for your team, these are the most common privacy and data‑handling questions we receive.

Do you share my data with third parties?

We only share your data with carefully selected service providers who help us operate Pezscales (for example, hosting, email, or support tools). These providers are bound by contracts that limit how they can use your data and require them to protect it. We do not sell or share your data with third parties for their own marketing or advertising.

Where is my data stored?

Your data is stored on secure cloud infrastructure in data centers operated by reputable cloud providers. Depending on the region and setup, data may be processed in more than one country, but always under strict contractual and security safeguards.

Can I delete my account and data?

Yes. You can request account closure and data deletion at any time by contacting us at [email protected] from the email address associated with your account. We will delete or anonymize your data except for information we must retain for legal, security, or billing record purposes.

Do you access my data for training AI models?

No. We do not use your account data or your customers’ data to train third‑party AI models. If we introduce privacy‑safe AI features in the future, they will be clearly explained, optional, and governed by strict data‑handling rules.

Is Pezscales suitable for privacy‑sensitive teams?

Yes. Pezscales is designed for teams that care about privacy and compliance. While this policy is not legal advice, it outlines our commitment to data minimization, security, and transparency so that your team can assess whether Pezscales meets your internal and regulatory requirements.

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